FAQ
Do you offer a guarantee?
Our Promise
We stand behind our products 100%. If any of our products does not deliver what you need and expect, tell us. We will refund you right away. That's more than a guarantee. It's our promise to you.
Is there a minimum order?
![Is there a minimum order](/wp-content/uploads/2012/09/20_litre_pail.jpg")
20 Litre Pails
Yes, the minimum quantity we sell is in 20 litre pails, regardless of the price. We sell in industrial sizes only and do not carry containers smaller than 20 litres.
Do you have MSDS available?
Download MSDS
Yes, we will email or fax you a copy upon request. Also, MSDS are available for download on this website, so it can be accessed easily in emergency situations.
Does your price include shipping?
Shipping Costs
Yes, prices are FOB Customer in most of the Lower mainland for drum purchases. Prices are FOB Surrey for shipping drums outside of the Lower Mainland and for pail orders. However, we would be happy to look for the best rates for you and help arrange shipping, or even bill the shipping costs on the final invoice.
Is there a minimum notice or a waiting period?
Waiting Period
No, we usually have the product in stock or can have your order made (including custom orders) on the same day.
Can we test the product before making the purchase?
Try Velocity Chemicals For Free
Yes, we would be happy to give you a sample and consult with our chemist before you finalize your purchase.